Subject Access Request (SAR)

All individuals have the right to apply to access any personal data that an organisation holds about them. The UK General Data Protection Regulation also gives individuals the right to give authorisation for someone else to make the application on their behalf.  This type of request is known as a Subject Access Request or SAR.

To submit a Subject Access Request contact:

Patient Services
NHS Shropshire, Telford and Wrekin CCG
Halesfield 6
Telford
TF7 4BF
Tel: 01952 580407

You can expect a response within one month.

Further information is available on the ICO website.

Complaints

If you are dissatisfied with the information provided or the manner the request has been handled by the CCG, you are entitled to complain by writing to:

Caldicott Guardian
Shropshire, Telford and Wrekin CCG
Halesfield 6
Telford
TF7 4BF

If you are still dissatisfied once the complaint process has been completed, you are entitled to make a compliant to the Information Commissioners Office (ICO).

The Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

COVID-19 – Subject Access Request Update:

Your request will continue to be dealt with under the terms of the UK GDPR and Data Protection Act and the CCG will aim to answer your request within one month.

Whilst the CCG will make every effort to adhere to the statutory timescale the current national coronavirus emergency may impact upon our ability to do this.

The Information Commissioner’s Office (ICO) has acknowledged that resources, whether they are finances or people, might be diverted away from usual compliance or information governance work as organisations need to prioritise other areas or adapt their usual approach during this period.

The ICO cannot extend statutory timescales but will tell people through their communications channels that they may experience understandable delays when making information rights requests during the pandemic.