How we will use and manage your feedback and the information you provide

NHS Shropshire, Telford and Wrekin Clinical Commissioning Group (CCG) is planning six focus groups to ask the public and patients their views and opinions on the Shrewsbury Health and Wellbeing Hub. They would also like to invite you to be part of a reference group of individuals who will be invited to participate in other involvement activities to support the Shrewsbury Health and Wellbeing Hub, and finally to be on our mailing list to receive further information about involvement activities.

The CCG has commissioned NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) to collect, handle and process the responses gathered for this involvement. MLCSU will share, in its entirety, the data gathered through this survey with NHS Shropshire Telford and Wrekin CCG. MLCSU uses a survey tool called Snap which is owned by Snap Surveys Ltd, an organisation specialising in the delivery and management of surveys. Any information you provide will be added to Snap for analysis and handled in accordance with GDPR and the Data Protection Act 2018.

The questionnaire asks respondents to provide their name, email address, telephone number, full postcode and demographic profiling data (age, gender, ethnicity etc). If you agree to provide your contact details, they will be used to invite you to the focus groups, future events and to provide you with further information about future involvement activities. The demographic profiling information is used to ensure the focus groups and reference group have representation from across the local population. The postcode data will also be used to profile those participating in this involvement by geography and UK IMD (UK Index of Multiple Deprivation). This will be done using the Acorn Geodemographic segmentation tool which enables the profiling of participants’ health and wellbeing in comparison with the local population. To profile by UK IMD we use the NHS index postcode directory which classifies postcodes by local authority, ward and CCG area.

Any reports published using the insights from the questionnaire will not contain any personal identifiable information and only show feedback in anonymous format. These anonymised results may be shared publicly, for example on NHS public-facing websites or printed and distributed.

Your involvement is voluntary, and you are free to stop completing the questionnaire at any time. If you are completing the questionnaire online you can do so by closing this webpage. Only submitted responses will be included in the analysis. You can also refuse to answer questions in this questionnaire, should you wish. All information collected via the questionnaire will be held for a period of five years from the date of questionnaire closure, in line with the Records Management Code of Practice for Health and Social Care 2016, which all NHS organisations work under.

If you have any queries about your involvement with this questionnaire, please email: mlcsu.involvement@nhs.net.

Page last updated 26 May 2022