This website is no longer being updated. NHS Shropshire, Telford and Wrekin Clinical Commissioning Group was abolished on 1 July 2022 and its functions were transferred to a new organisation, NHS Shropshire, Telford and Wrekin Integrated Care Board.


Please visit to continue your search, and find out more about the new organisation.

Complaints and Compliments Policy and Procedure

The CCG is committed to providing all service users with the opportunity to seek advice, raise concerns, make a formal complaint and provide a compliment about any of the services it commissions.

The aim of this policy is to ensure that all contacts from service users are listened to, that concerns and complaints are resolved quickly and simply and that information gained from them is used to improve the services commissioned.

Page last updated 1 September 2021