The CCG is committed to providing all service users with the opportunity to seek advice, raise concerns, make a formal complaint and provide a compliment about any of the services it commissions.

The aim of this policy is to ensure that all contacts from service users are listened to, that concerns and complaints are resolved quickly and simply and that information gained from them is used to improve the services commissioned.

Business continuity planning forms an important element of good business management and service provision. All business activity is subject to disruptions such as technology failure, flooding, utility disruption and terrorism. Business Continuity Management (BCM) provides the capability to adequately react to operational disruptions, while protecting welfare and safety.

This plan is to be used to assist in the continuity and recovery of Shropshire, Telford & Wrekin CCG in the event of an unplanned disruption.  A disruption could be any event which threatens personnel, buildings or operational capacity and requires special measures to be taken to restore normal service. This could be a matter specifically relating to STWCCG or as part of a wider incident that affects a broader range of system partners

This policy describes the scope of volunteering within the CCG and the approach of the CCG to the management of volunteers that provides them with support to undertake this valuable role.

This document sets out NHS Shropshire, Telford and Wrekin Clinical Commissioning Group’s policy and procedure for CCG employees, Governing Body and Committee members and contractors to declare gifts, hospitality, commercial sponsorship to ensure the requirements of the Bribery Act 2010 dealing with the requirements of the Bribery Act 2010. This document should be read in conjunction with the CCG’s Conflicts of Interest Policy.

The policy sets out how the CCG manages conflicts of interest in order to protect the integrity of NHS Shropshire, Telford and Wrekin CCG from perceptions of wrongdoing.

The policy sets out how the CCG deals with concerns raised.

This Business Continuity Plan describes how NHS Shropshire Commissioning Group (CCG) will discharge its functions in the event of a major incident that causes serious interruption of business operations involving one or more sections/service areas. This is a corporate level business continuity plan which would be implemented when any incident cannot be contained and managed within a single section/directorate/service area.