Prescription Ordering Direct (POD)

Prescription Ordering Direct (POD) service under pressure

Please note this service is currently operating at low capacity. Patients will unfortunately experience longer waiting times as a result of this.

Find out more

NHS Shropshire, Telford and Wrekin CCG operates a Prescription Ordering Direct (POD) service, processing patient-led medication requests for a number of GP practices.

If you have less than 7 days of your medication, please contact the POD Team directly on the following numbers or email addresses, depending on which medical practice you are registered with.

Please note. Our telephone system has changed recently which means that we no longer tell you which position you are in the queue. This small change has been done to streamline our processes and to reduce the wait time for our patients.

Contact the POD team:

Call: 03333 583 509

Telford and Wrekin:
Call: 01952 580 350

Opening Times: 8am – 5pm Monday to Friday excluding bank holidays.

Please note: The call handlers are working extremely hard to answer all calls as soon as they possibly can, so your patience and understanding is appreciated. The email facility has been set-up to help keep the telephone lines available for those patients who need them.

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Page last updated 23 June 2022