Using POD

For patients registered with a Shropshire GP practice, you can e-mail: shropshire.pod@nhs.net

For patients registered with a Telford and Wrekin GP practice, you can e-mail: tw.pod@nhs.net

Please note. Our telephone system has changed recently which means that we no longer tell you which position you are in the queue. This small change has been done to streamline our processes and to reduce the wait time for our patients.

You will receive an auto-response and you will be asked to provide ALL of the following information in your request.

If it is not included, we cannot guarantee that it will be processed:

Registered GP practice:
Full name:
Date of birth:
First line of address:
Name of drug, strength, dose and formulation (tablet, cream, inhaler etc):
How many days of each medication you have left:
Nominated pharmacy:
Your contact number:

If you are ordering on behalf of someone else, you also need to provide the following information:

Your name:
Your relationship to the patient:

The POD team does not store or hold your personal data, so it is important that you provide all of the relevant information in every request. Without this, staff may be unable to process your request.

Once processed, you will receive a confirmation and your prescription should be available to collect at your nominated pharmacy within four working days.

If POD staff need to contact you with any queries regarding your medication request, they will do so on the contact number you provide in your email. If they are unable to contact you, a reply email will be sent.

The email inbox is only monitored during POD opening hours. If your medication request is received Monday to Friday (exc. bank holidays) between 8am and 5pm, we aim to process it within 24 hours.

If your request is urgent (required within 24 hours), then please call POD directly on the following numbers:

Shropshire:
Call: 03333 583 509

Telford and Wrekin:
Call: 01952 580 350